This website (store.lurgcraft.com), along with the online gaming network "LurgCraft" are operated by LurgCraft (ABN 18146767780). When used herein, the terms "we", "us" or "our" refer to LurgCraft.

LurgCraft takes privacy extremely seriously. This Privacy Policy describes the information we collect when using the website or services offered by LurgCraft, how these details are collected, and what we do with this information once collected. By using the Website you are accepting the practices described in this Privacy Policy. Should you have any questions regarding this Privacy Policy, please contact us at [email protected]

What Personal Information do we collect?

We collect information from you when you log into the site or place an order. We also collect information when you connect to our game services. When ordering from the site we may ask you for your Minecraft In-Game-Name (IGN), e-mail address and payment details. You may, however, visit our site anonymously.

We also collect information that relates to you but may not identify you, including information about the usage of our site, the equipment used to access our site, and information about your internet connection. Like many websites, we use "cookies" and similar technologies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we collect and use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

  • To ensure discounts are applied correctly
  • To identify the Minecraft account to which a purchase should be assigned
  • To allocate discounts based on previous purchases
  • To process your transaction

How do we protect your information?

We protect any information we collect through multiple security measures. All information is stored in a secure format, and is only accessible by a limited number of persons. These persons are limited to those who administer the service. When accessing the site, Secure Socket Layer (SSL) technology is used to encrypt all information as it is transmitted.

We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

Cookies Policy

We use cookies for many reasons, for example, to make our Website work and to distinguish you from other users of the Website so we can offer you a more personalised experience.

What are cookies?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser, capture and remember specific information. You can find more information about cookies here: www.allaboutcookies.org.

How do we use cookies?

We use cookies to help us remember and process the items in your shopping cart and to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

What types of cookies do we use?

We use a variety of types of cookies for the following purposes.

Functionality - we use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Performance - we use these cookies to collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our Website works, for example by ensuring that users are finding what they are looking for easily.

Necessity - these are cookies strictly necessary for the performance of our Website, for example cookies that authenticate users and allow us to offer certain features like account registration

How to manage cookies on our Website

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (such as Chrome, FireFox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.

If you wish to opt-out of tracking by Google Analytics across all websites you can do so here: https://tools.google.com/dlpage/gaoptout.

If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders by contacting customer service.

How do we share Personal Information?

We do not sell, trade, or otherwise transfer Personal Information about you to outside parties unless we provide you with advance notice. The term "outside parties" does not include LurgCraft. “Outside parties” also do not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Legal basis for use of your Information

Our use of your personal information is necessary to perform our obligations under any contract with you - for example, to sell you our products, to fulfil an order that you place with us.

We may process your personal information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time after giving it, as described below).

You may withdraw your consent for us to use your personal information by contacting us, however if you withdraw your consent this may impact our ability to provide all of our products and services to you.

What are your Data Protection Rights?

You have certain rights in relation to your personal information. If you would like further information with respect to these rights or would like to exercise any of them, please contact us via email at [email protected] at any time. You have the following rights:

The right to access - You have the right to access any personal information that LurgCraft holds about you and you can request a copy of your personal information, confirmation whether your personal information is being used by us and details about how and why it is being used.

The right to rectification - You have the right to request that LurgCraft correct any of your information you believe is inaccurate or incomplete.

The right to erasure - You have the right to request that LurgCraft delete personal data that we hold about you, in certain circumstances. For further information on these circumstances you can ask us by using the details in the How to Contact Us section below.

The right to restrict processing - You have the right to request that LurgCraft restrict the processing of personal data that we hold about you, in certain circumstances. For further information on these circumstances you can ask us by using the details in the How to Contact Us section below.

The right to object to processing - You have the right to object to LurgCraft’s processing of personal data that we hold about you, in certain circumstances. For further information on these circumstances you can ask us by using the details in the How to Contact Us section below.

The right to data portability - You have the right to request that LurgCraft provide your personal information to a third-party services provider.

We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

Where we may transfer your information

Your personal information may be used, stored and/or accessed by staff operating outside the United States and European Economic Area that are working for us, other members of our group, our partners, or our suppliers.

If we provide any personal information about you to a third party operating outside of the USA and EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this privacy policy.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 2 January 2022.

How to Contact Us

We welcome your questions, comments, and concerns about privacy. If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact us here or email us directly at [email protected] We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms of Use

Please also visit our Terms of Service section establishing the terms of use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to the LurgCraft Privacy Policy.